FAQ

-  How long will it take to get my order?

The period from the moment of making a payment until the moment of sending is 5-9 business days. Please note that all of our bags are handcrafted and made-to-order, so this time is necessary for us to create your unique bag with the utmost care and attention to detail

Estimated Delivery time to:

7-15 business days (may take 15-20 business days during busy holidays time)  but it depends on the Customs work.

- How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 3 business day, please contact us spicybears@spicybears.eu

- Can I put my SPICYBEARS bag in a washing machine?

The bags are made of easy-care materials. Remove the hardware and place it into a washing machine. Use hand-wash mode. Avoid machine drying to keep the material looking its best.

 - How big is a bear bag?

 Here are the dimensions of the bags: 36×45 cm